Kikiz Cosmeticz Store Policies

Shipping Policy:

Kikiz Cosmeticz LLC has a processing window of 7-10 business days. You will receive an initial order confirmation, followed by a shipping confirmation once your order has been scanned at the post office. Please note that the processing window does not include weekends, holidays, or the actual shipping time.

Returns and Exchanges

Thank you for the interest in our products. Unfortunately, we do not offer returns or exchanges. If your product is damaged upon delivery, please contact us at kikizcosmeticz@gmail.com within 72 hours. Your email should include the following information:

  • Order number
  • Description of the damage
  • Photographs to verify the issue

We will review the case, and if the damage is deemed valid, we will provide a refund or replacement at our discretion. However, if the product is deemed not to be damaged (as per our seller's discretion), you will not receive a replacement or refund.

In some cases, we may choose to issue a gift card to the buyer instead. Please note that "damaged product" refers to cracks or malfunctions with the wand or tube. It does not include air spaces that are normal when the wand is removed, or slight color differences, as these are handmade products and variations may occur.

We strive to provide high-quality products, and we appreciate your understanding. If you have any further questions, please don't hesitate to reach out.

Risk of Loss

The risk of loss and title to products purchased on the site transfers to the purchaser upon delivery to the carrier.

Orders marked as delivered by the carrier are considered delivered. Kikiz Cosmeticz cannot provide refunds for lost, stolen, or damaged packages.

Most orders are shipped via USPS Ground Advantage Shipping and include insurance coverage up to $100. If your package is lost or damaged, you can file a claim:

For international orders, when ordering from Kikiz Cosmeticz LLC, you accept that you may incur import taxes upon arrival at your local post office. Kikiz Cosmeticz will not provide refunds for package refusal due to these fees or for packages lost overseas. International orders can take a month or more to arrive, and the purchaser accepts the risk of loss, as these orders are not insured unless additional insurance is purchased.

Handmade Product Variations

Please be aware that most items in our store are handmade. Due to this, products may slightly differ from each other. Lip gloss products and body care products can have slight variations in color and texture. Lip gloss tubes will contain a bubble when the wand is removed. Due to the recipe of some lip glosses, bubbles may be more pronounced. Purchasers understand this variation when ordering.

Kikiz Cosmeticz makes every attempt to show accurate colors of products on the website. However, the actual colors you see will depend on a number of factors including the monitor that you use, the settings of the monitor, and the hand-made nature of products. Kikiz Cosmeticz does not guarantee that the display of any color will be accurate.

Purchase Agreement

By clicking "Purchase," you are agreeing to the following policies:

  1. Age Requirement: You affirm that you are of the legal age of majority in your state of residence or have obtained permission from your parent/guardian to use this site.

  2. Terms of Service: You agree to abide by the Terms of Service outlined on this platform.

  3. Privacy Policy: You acknowledge and consent to the Privacy Policy governing the collection and use of your personal information.

  4. Refund Policy: You understand and accept the Refund Policy for any purchases made on this site.

  5. Intellectual Property: You agree to respect the intellectual property rights of this platform and its content providers.

Please review these policies carefully before proceeding with your purchase. By clicking "Purchase," you are indicating your full understanding and acceptance of these terms.

Terms of Service, Privacy Policy, Shipping Policy, and Return Policy

The Terms of Service, Privacy Policy, Shipping Policy, and Return Policy for this platform can be found on the checkout page. These documents outline the key policies and procedures that govern the use of the platform and the services provided.

The Terms of Service detail the legal agreement between the user and the platform, including the rights, responsibilities, and limitations of both parties. The Privacy Policy explains how user information is collected, used, and protected. The Shipping Policy outlines the delivery options, timelines, and any associated fees. The Return Policy specifies the conditions under which products can be returned and the process for doing so.

These policies are designed to be transparent and comprehensive, ensuring that users are fully informed about the platform's practices and their own rights and obligations. Shoppers are encouraged to review these documents carefully before making any purchases or using the platform's services.

Any questions or concerns can be sent to kikizcosmeticz@gmail.com

Much love

Kikiz Cosmeticz LLC